Privacy Policy | Data Protection Guarantee

1. Introduction

Welcome to Dowoki.com ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to Dowoki.com.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information in the following ways:

Personal Information: Name, email address, phone number, billing address, shipping address, payment details, and other information you provide when making purchases or creating an account.
Transaction Information: Details about purchases or orders you make through our website.
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Information: Information about how you use our website, products, and services.
Communication Information: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders for our tea products
To manage your account and provide you with customer support
To send you information about your purchases, account, or other transactions
To personalize your experience and deliver content and product offerings relevant to your interests
To improve our website, products, and services
To comply with legal obligations
To detect, prevent, and address technical issues, fraud, or other illegal activities
To send you marketing communications about our products, services, offers, and promotions (with your consent where required by law)

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Partners: Trusted businesses or persons who process your information for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as outlined in this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal data. These measures include:

Encryption of sensitive information
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure network architecture

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

Right to Access: The right to know what personal data we hold about you and how we process it.
Right to Rectification: The right to request correction of inaccurate personal data.
Right to Erasure: The right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing: The right to request that we restrict processing of your personal data.
Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: The right to object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use cookies for the following purposes:

To enable certain functions of the website
To provide analytics
To store your preferences
To enable advertisement delivery, including behavioral advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.